Airline Operations and Customer Service

Get The Competitive Edge
In The Airline Industry

This course develops the necessary technical skills
and base of knowledge needed by the student to
succeed in the aviation industry.

The Customer Service program is conducted in two consecutive phases and provide a broad range of information about the entire airline industry. This course develops the necessary technical skills and based knowledge needed by the student to qualify and have the competitive edge for a wide range of entry level positions within the airline industry.

$4,995.00

Tuition

2024 Training Schedule

Arrival Date
Departure Date
January 7th
January 19th, 2024
March 10th
March 22nd, 2024
June 30th
July 12th, 2024
October 27th
November 8th, 2024

Phase I

Distance Learning
Lesson format designed for students to learn the theory and fundamentals of the airline industry, while progressing at their own pace. This phase can be completed through traditional textbooks or online.

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1. Introduction and Overview of the Industry
2. Airline Terminology
3. Geography
4. Official Airline Guide (OAG) and Travel Planner
5. Reservations and Keyboarding
6. Domestic Airfares
7. Domestic Airline Ticketing
8. International Airfares and Ticketing 19. Airport Security
10. Intro to SABRE
11. F.A.A. Aviation Weather
12. Superior Customer Service

Phase II

Residence Training
3 weeks of hands-on training held monthly at the Daytona Beach International Airport. During this phase, theory is converted into reality in an actual airport environment.

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Airport Operations
Computerized Reservations
Fare Rules and Ticketing
Passenger Interaction Skills
Employment Preparation and Career Opportunities One-on-One Career Path Development
Customs, Immigration and Dangerous Goods
Gate and Ticket Counter Procedures Announcements
Memorized Readings
Flight Attendant Role Play
Airline Terminology
Resume and Application Skills

Achieve Your New
Career In Flight

Get the best, most comprehensive airline training
in the country!

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