Comprehensive Flight Attendant & Airline Customer Service
Get The Competitive Edge
In The Airline Industry
This course develops the necessary technical skills
and base of knowledge needed by the student to
succeed in the aviation industry.
The Flight Attendant/Customer Service program is conducted in three consecutive phases and provide a broad range of information about the entire airline industry. This course develops the necessary technical skills and based knowledge needed by the student to qualify and have the competitive edge for a wide range of entry level positions within the airline industry.
Tuition (Excluding room and board) $6,975 In-house financing plans available.
$1,000.00 Scholarship Currently Available
2019 Training Schedule
2020 Training Schedule
Twelve lesson format designed for students to learn the theory and fundamentals of the airline industry, while progressing at their own pace. This phase can be completed through traditional textbooks or online.
1. Introduction and Overview of the Industry
2. Airline Terminology
4. Official Airline Guide (OAG) and Travel Planner
5. Reservations and Keyboarding
6. Domestic Airfares
7. Domestic Airline Ticketing
18. International Airfares and Ticketing 19. Airport Security
10. Intro to SABRE
11. F.A.A. Aviation Weather
12. Superior Customer Service
4 weeks of hands-on training held monthly at the Daytona Beach International Airport. During this phase, theory is converted into reality in an actual airport environment.
Fare Rules and Ticketing
Passenger Interaction Skills
Employment Preparation and Career Opportunities One-on-One Career Path Development
Customs, Immigration and Dangerous Goods
Gate and Ticket Counter Procedures Announcements
Flight Attendant Role Play
Resume and Application Skills
Flight Attendant Training
Program immediately follows Phase II. This phase covers the most challenging aspects of airline flight attendant training and is conducted at JetBlue University in Orlando, FL through JetBlue Airways.
Aircraft and Systems Overview (A/C) Overview Flight Attendant Overview
Emergency, Non Emergency, Flight Attendant Duties (FD)
Operation Wing and Water Evacuations(OWWE)
A Day in the Life
Emergency Evacuation Training (EET) Cabin Prep
Emergency Situation Training (EST)
Cardiopulmonary Resuscitation (CPR)
Automated External Defibrillators (AED)
Class Room Instruction Multiple Subjects(CRM)
Airline Career Progress, Videos, etc.