Comprehensive Flight Attendant & Airline Customer Service

Get The Competitive Edge
In The Airline Industry

This course develops the necessary technical skills
and base of knowledge needed by the student to
succeed in the aviation industry.

The Flight Attendant/Customer Service program is conducted in three consecutive phases and provide a broad range of information about the entire airline industry. This course develops the necessary technical skills and based knowledge needed by the student to qualify and have the competitive edge for a wide range of entry level positions within the airline industry.

Tuition (Excluding room and board) $6,975 In-house financing plans available.

$1,000.00 Scholarship Currently Available

2019 Training Schedule

Arrival Date
Departure Date
January 6, 2019
January 31, 2019
April 1, 2019
May 2, 2019
July 8, 2019
August 8, 2019
October 7, 2019
November 7, 2019

2020 Training Schedule

Arrival Date
Departure Date
January 6, 2020
January 30, 2020
April 6, 2020
May 7, 2020
July 6, 2020
August 6, 2020
October 5, 2020
November 5, 2020

Phase I

Distance Learning
Twelve lesson format designed for students to learn the theory and fundamentals of the airline industry, while progressing at their own pace. This phase can be completed through traditional textbooks or online.

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1. Introduction and Overview of the Industry
2. Airline Terminology
3. Geography
4. Official Airline Guide (OAG) and Travel Planner
5. Reservations and Keyboarding
6. Domestic Airfares
7. Domestic Airline Ticketing
18. International Airfares and Ticketing 19. Airport Security
10. Intro to SABRE
11. F.A.A. Aviation Weather
12. Superior Customer Service

Phase II

Residence Training
4 weeks of hands-on training held monthly at the Daytona Beach International Airport. During this phase, theory is converted into reality in an actual airport environment.

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Airport Operations
Computerized Reservations
Fare Rules and Ticketing
Passenger Interaction Skills
Employment Preparation and Career Opportunities One-on-One Career Path Development
Customs, Immigration and Dangerous Goods
Gate and Ticket Counter Procedures Announcements
Memorized Readings
Flight Attendant Role Play
Airline Terminology
Resume and Application Skills

Phase III

Flight Attendant Training
Program immediately follows Phase II. This phase covers the most challenging aspects of airline flight attendant training and is conducted at JetBlue University in Orlando, FL through JetBlue Airways.

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Aircraft and Systems Overview (A/C) Overview Flight Attendant Overview
Exit Components
Emergency, Non Emergency, Flight Attendant Duties (FD)
Operation Wing and Water Evacuations(OWWE)
A Day in the Life
Service Workshop
Equipment Overview
Emergency Evacuation Training (EET) Cabin Prep
Emergency Situation Training (EST)
Decompression/Fire
Slide Jump
Ditching/Fire Fighting
Medical
Cardiopulmonary Resuscitation (CPR)
Automated External Defibrillators (AED)
People Skills
Class Room Instruction Multiple Subjects(CRM)
Airline Career Progress, Videos, etc.
Meal Service
Grooming

Achieve Your New
Career In Flight

Get the best, comprehensive flight attendant
training in the country!

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