Airline Customer Service & SABRE Training — Add-On $995

Training is completed in two phases. Phase I is online flight attendant training completed at your own pace, covering airline industry fundamentals, safety, customer service, and career preparation. Phase II is approximately one week of resident training in Orlando, Florida, combining classroom instruction, hands-on flight attendant training, interview preparation, and on-site flight attendant interview opportunities with participating airlines. Specialized hands-on training is also conducted at JetBlue University.

Yes. Phase II is an in-person resident training experience in Orlando, Florida. The resident portion includes classroom instruction, hands-on flight attendant training, interview preparation, and on-site interview opportunities with participating airlines. As part of the resident training, students also participate in specialized hands-on training at JetBlue University.

During the resident week, students participate in classroom instruction, hands-on flight attendant training, emergency and evacuation exercises, aircraft safety and equipment training, CPR and AED instruction, service training, and career preparation. Students also participate in specialized training at JetBlue University and have the opportunity to interview on-site with participating airlines.

Call The Airline Academy at 800-798-0202. We schedule resident classes throughout the year, and we can help you find one that fits your timeline.

Yes. Hotel accommodations are included during the resident training week in Orlando, Florida, so students do not need to arrange separate lodging.

Students will receive a detailed checklist before attending resident training. You’ll need appropriate classroom and interview attire, required identification and travel documents, and other items needed for hands-on training activities. Specific instructions and packing requirements will be provided before your scheduled class.

The curriculum combines airline industry knowledge, passenger safety, emergency procedures, customer service, crew resource management, and career preparation. Students also receive resume and interview preparation, along with hands-on resident training covering aircraft safety equipment, emergency and evacuation procedures, service skills, and other practical flight attendant training exercises.

Yes. Our instructors bring years of real-world airline and aviation experience to the classroom, providing students with practical insight into flight attendant responsibilities, airline expectations, and the hiring process. Their experience helps connect what you learn in training to the realities of working in the airline industry.