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Airline Operations and Customer Service

Get The Competitive Edge In The Airline Industry

The Customer Service program is conducted in two consecutive phases and provide a broad range of information about the entire airline industry. This course develops the necessary technical skills and based knowledge needed by the student to qualify and have the competitive edge for a wide range of entry level positions within the airline industry.

Arrival Date

January 5th
March 9th
June 6th
November 2nd

Departure Date

January 17th, 2025
March 21st, 2025
July 18th, 2025
November 14th, 2025

Start Your Career

PHASE I

Distance Learning

Lesson format designed for students to learn the theory and fundamentals of the airline industry, while progressing at their own pace. This phase can be completed through traditional textbooks or online.

1. Introduction and Overview of the Industry
2. Airline Terminology
3. Geography
4. Official Airline Guide (OAG) and Travel Planner
5. Reservations and Keyboarding
6. Domestic Airfares
7. Domestic Airline Ticketing
8. International Airfares and Ticketing 19. Airport Security
10. Intro to SABRE
11. F.A.A. Aviation Weather
12. Superior Customer Service

PHASE II

Residence Training

3 weeks of hands-on training held monthly at the Daytona Beach International Airport. During this phase, theory is converted into reality in an actual airport environment.

Airport Operations
Computerized Reservations
Fare Rules and Ticketing
Passenger Interaction Skills
Employment Preparation and Career Opportunities One-on-One Career Path Development
Customs, Immigration and Dangerous Goods
Gate and Ticket Counter Procedures Announcements
Memorized Readings
Flight Attendant Role Play
Airline Terminology
Resume and Application Skills

BECOMING A FLIGHT ATTENDANT WITH NO EXPERIENCE

General Questions

Safety is every flight attendant’s top priority. At The Airline Academy, you’ll master essential safety procedures while also developing exceptional.

Each airline has its own set of qualifications, so it’s essential to research the specific requirements of the airline you are interested in. Generally, airlines look for candidates who are at least 18 or 21 years old, have a high school diploma or equivalent, and have legal authorization to work in the country where they will be based. Additionally, some airlines may require fluency in more than one language.

Being a flight attendant is physically demanding, so good physical shape is essential. Most airlines have certain height and weight requirements and specific vision and hearing standards. These requirements ensure that flight attendants can perform their duties effectively and safely.

Aside from meeting the above requirements, there are certain personal qualities that airlines look for in their flight attendants. These include excellent communication skills, a friendly and welcoming demeanor, the ability to remain calm under pressure, and a strong sense of teamwork.

The educational requirements for becoming a flight attendant may vary depending on the airline. Still, most airlines generally require a high school diploma or equivalent.

In addition to formal education, all aspiring flight attendants must undergo training through their respective airlines. This includes classroom and hands-on training, covering emergency procedures, passenger safety, and customer service.

Our professional training program will give you the skills and knowledge to become a successful flight attendant. Our experienced instructors will provide training necessary, even if you have not gained prior experience. With our comprehensive training program, you will be able to gain the skills and confidence you need to become a successful flight attendant.

From safety and security procedures to customer service and communication skills, our curriculum will provide the knowledge and skills you need to become a successful flight attendant. We also provide hands-on training to prepare you for any situation during your flight.

Our experienced instructors have years of experience in the aviation industry. They are dedicated to helping you become a successful flight attendant. Our instructors will provide the guidance and support you need. With their expertise and knowledge, you can be sure that you will be well-prepared for your new career.