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Top Skills Every Flight Attendant Should Have

By The Airline AcademyOctober 27, 2020 No Comments

If you’ve considered joining the flight industry, you’ve probably wondered what skills make for a great employee. Here are the top five skills every flight attendant has.

Good Customer Service
In most jobs, nowadays, customer service skills are always important. Business is business, and at the end of the day, you have to deal with customers. Out of all the qualities in job descriptions, customer service is one of the most highlighted ones. Being able to put a smile on someone’s face and deliver exceptional service goes a long way, and airlines want someone who can fulfill that role.

Be a Team Player
Working in the cabin crew is not about working for and by yourself. It is always a team effort. Your crew members (other attendants) trust that you all work together as a team, sharing responsibilities and ensuring that every passenger is happy and comfortable on the plane.

Communication is Key
No job is going to hire someone with poor communication skills. Not only will you need to communicate effectively with customers and colleagues, but you also need to be able to do so on a global level. This doesn’t mean you need to learn multiple languages (but it’s never a bad idea to pick up some other languages!), rather you need to be able to listen and find out what the real message and needs of the customers are.

Professional and Accountable
The cabin crew has an immense amount of responsibility. Without them, flying would be near impossible. But their biggest responsibility is the safety of their passengers. Being professional is always an essential trait, as your passengers will look up to you and trust you on your guidance.

To be an efficient flight attendant, you must possess these skills or demonstrate that you are willing to learn. The flight industry is constantly changing, so being able to adapt to these changes is just as important as any of the above-mentioned skills.